Frequently Asked Questions
Here are some of the most asked questions about our products and site.
1. How do I become your client?
Since we are open only to the trade, we need your valid business information before we can give you any price quotes. Please make sure to fill out the registration form on our website completely with valid business information. We will contact you within 1 business day to finish setting up your account. For all California based businesses, we require your State Board of Equalization issued Resale Number.
2. How do I place an order?
Once your registration is complete and your business entity is confirmed, you can place an order anytime. You can login to your account, add items to your cart, and checkout to place an order. You can also physically write down the style code & the quantity you require and send the list by fax (213)627-1990, text or WhatsApp at 213-270-3870, or email at email@incasgoldmine.com. We will create a proforma invoice of your order and send it back to you for approval. Please allow up to 1 business day to receive your proforma. We do not ship out any merchandise until your confirmation of the proforma invoice. Once we receive your confirmation, we will charge your credit card and the order will ship according to your shipping preference. IMPORTANT NOTE: Please be advised that the inventory levels indicated on our website is subject to change. Although we try our best to keep our inventory count accurate, we cannot guarantee the quantity indicated on our site for each product.
3. How do I pay for my order?
All orders must be paid in full prior to shipping. We accept all major credit cards or debit cards. For your first initial order, we require front and back images of your credit card and government issued ID. For established customers with at least 10 transactions, we also offer COD services. COD must be paid when the order is delivered and released by UPS or FedEx. We only accept money order or cashier's check as COD payments and we reserve the right to deny any COD requests. COD service will incur extra fees.
4. When will you ship my order?
Unless specified, all orders are shipped within 1 business day of receiving your payment. Some exceptions apply. Please visit our Shipping Policy page for details.
5. When will I receive my order?
We only ship through UPS or FedEX with full insurance and signature requirement. Standard package will require 3 to 10 days to arrive. For 2 day and next day packages, please add 1 full business day preparation plus the days the courier will require to deliver the package. For example, please estimate up to 2 business days for next day shipping (1 days prep time + 1 day courier time). Business day is Mon - Fri except shipping holidays. For international packages destined outside the USA, it is somewhat complicated. For details, please visit our Shipping Policy page and read the International Shipments section.
6. Do you ship internationally (outside USA)?
The short answer is yes but international packages are complicated. There are many factors to consider, such as customs laws and import laws of the receiving country. Due to the complex nature of international laws, we are not responsible for any international order mishaps. For details, please visit our Shipping Policy page and read the International Shipments section.
6. Why do you require a signature for delivery?
Since we ship valuable things, our packages are always in danger of being lost or stolen. In order to prevent such mishaps, we require a signature release for all outgoing packages. There will be no exceptions to the signature requirement rule.
7. I missed my delivery. What do I do?
You must contact the courier and schedule another delivery. You should have received a tracking number and the name of the courier when your order was shipped. If you require the tracking information, please contact us with your order number and we can send you the information again by email. You can then contact the proper courier and reschedule delivery.
8. What is your return policy?
Except for special Extraneous Circumstances, we do not take returns. All sales are final. For details, please visit our Return Policy page.
11. Do you reimburse for shipping?
We are not responsible for any shipping fees and we do not reimburse for shipping.
12. How do I contact you?
Please use the CONTACT US form for all inquiries. You can text, Whatspp, or Kakao to our company cell at (213)270-3870. If you are compelled to call us, please call us Monday through Friday from 10:00AM to 4:00PM PST at (213)627-8916. Please be patient when calling us and expect some wait time.