Domestic (within USA) Destinations.
All shipments are sent via UPS (United Parcel Service) or FedEx. Options are 2 Day Air, and Next Day Air. All shipments are sent out within 1 business day of the order. Business days are Monday through Friday, excluding shipping holidays. We ship out all packages with full insurance and signature requirement. The courier will not deliver your package unless there is an adult present at the delivery address to sign and release the package.
International (outside USA) Destinations.
All shipments are sent via FedEx. For all international packages, shipping charges can be amended prior to package departure at and it may be substantially different from the initial shipping quote offered before the package is ready for shipment. Due to the complicated nature of international law, local duties, customs, and commerce laws, we are not responsible for any international package once it departs our location in Los Angeles. You are responsible for any lost or damaged package, documentations, duties, taxes and fees. We are only able to provide you with a copy of your purchase invoice and proof of insurance from the courier. Any additional information such as country of origin and the specific details our products cannot be provided. Furthermore, due to the complicated nature of US customs laws, we cannot accept any returns (regardless or reason) originating outside the USA. Therefore, we highly recommend that you carefully double check all your local laws as well as US laws that may pertain to your purchase and package before placing an order.
All sales are final and we do not accept returns. We will consider accepting a return under the following specific extraneous Circumstances.
1. We sent you an item you did not order. You must let us know that the item arrived damaged within 48 hours of the arrival.
2. The item arrived damaged. You must let us know that the item arrived damaged within 48 hours of the arrival.
IMPORTANT: All return items must be unused and undamaged in their original condition. Before returning any item, you must Contact Us to receive a return authorization first. We are not responsible for any shipping fees or shipping complications. We must receive all return items within 14 days of the invoice date. NO REFUNDS. We process all returns as exchanges or store credit. Exchanges are processed within 7 days of the return. Store credit is valid for 1 year but expires to zero value on the 366th day of the return date.